Delivery and Returns
Shipping with certainty
If you order a product at Customwheel it will be shipped as soon as possible. You can receive your package yourself, the delivery person asks you to sign for receipt. Packages are delivered from Monday to Saturday. If you place an order during the weekend, the order will be processed on Monday.
At Customwheel we love parties and that includes gifts. You can also have your order sent as a gift. We will wrap the gift for you and if you want, we will also send a postcard. If you choose this option, please contact customer service to let us know that it is a gift and to leave a message on the card. The invoice will not be sent with the gift, but will be sent to you digitally.
You buy a product at CustomWheel and after receipt it is not what you had hoped or expected. You are entitled to return for 14 days without giving a reason. The product must be in the same condition as you received it from us, complete with box, or any other accessories.
For the product to return, we ask you to contact our customer service first to determine the address of return
Do not forget to stamp the package sufficiently when you return it. As soon as we receive the product, we check the condition of the product and see if it is complete. Upon receipt, we will refund the amount to your payment method useed as soon as possible, but no later than 14 days. This does not include shipping costs.